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Appeals Process

Appeals Process

If you have received a parking charge we would advise you to pay within 14 days, to benefit from the reduced charge.
Where a Parking Charge Notice (PCN) has been issued on or after 1 October 2012, the driver or the registered keeper may legally have the right to an Independent Appeals Service, called Parking on Private Land Appeals (POPLA). Where a Parking Charge Notice (PCN) has been issued, if you believe that a Parking Charge should not have been issued to a vehicle or that there are circumstances in which you feel it should be cancelled, then you should immediately appeal to City Parking Enforcement Limited.

PLEASE NOTE: Appeals are only dealt with in writing via post and email. Individual cases will not be dealt with over the telephone even once submitted in writing. No appeals can be investigated and cancelled via telephone.

Please ensure that any Appeal must be received by us within 28 days including the date of issue of the PCN. Where appeals are received after this time period, they will not be considered.

Your appeal must include your name and address, the registration number of the vehicle, the PCN reference number and the date of issue. The appeal should state the reasons why you feel that the PCN should be cancelled.

You must write to:

City Parking Enforcement LTD

Regus Centurion House

London Road



TW18 4AX

Or you can submit an appeal by Email: appeals@cpenforcement.co.uk.

If your PCN does inform you to appeal directly to City Parking enforcement Ltd, the following policy applies:

Details of how to appeal are stated on the reverse of the PCN issued to you. Please ensure that you read the appeal instructions on your PCN carefully and follow them as we will not forward any appeals we receive that are not to be carried out by us. You must contact the correct party as stated on the reverse of the PCN including any subsequent correspondence.

Refusal to pay:

Don’t just ignore the parking charge, because you can be sure we won’t. If we don’t receive payment from you we will pass your details on to a registered debt recovery agency, and you may also become liable for the costs they incur as a result.

If you still refuse to pay we may commence court proceedings against you.

All appeals that are completed in full as per this guidance are responded to; please allow 35 days for a reply. If you do not receive a response within 35 days please contact our office who will advise further – DO NOT consider an appeal successful if no response is received. If you submit an appeal and you do not follow this guidance in full and complete all details required your appeal will not be dealt with, please make sure you complete your appeal correctly so that we can assist you as quickly and promptly as possible.